At Ujjwala Enterprises, we ensure that your orders are processed swiftly and delivered securely. This Shipping & Cancellations Policy outlines our timelines, logistics guidelines, and cancellation rules.

1. Order Processing & Dispatch

• All confirmed retail orders are processed and dispatched within 24 to 48 business hours.
• Wholesale and bulk orders may require additional processing time, which is communicated at the time of order confirmation.
• Orders are not dispatched on Sundays or national holidays.

2. Shipping & Delivery Timelines

• Standard delivery across India generally takes 3 to 7 business days, depending on the delivery destination.
• Delivery timelines may occasionally experience minor delays during festivals, extreme weather conditions, or unforeseen transit disruptions.

3. Shipping Charges

• We offer Free Shipping on orders above specified promotional thresholds (e.g., orders above ₹499).
• For orders below the threshold, a nominal, non-refundable shipping fee is calculated and displayed at checkout based on package weight and location.

4. Order Tracking

• Once your order is dispatched, you will receive tracking details via email or SMS, allowing you to monitor your package live until it reaches your doorstep.

5. Order Cancellation Policy

• Before Dispatch: You can cancel your order anytime before it has been dispatched by contacting our customer support team or through your account dashboard. Full refund will be initiated for prepaid orders.
• After Dispatch: Once an order has been shipped and handed over to our courier partners, it cannot be cancelled. You may choose to return the product following our Return & Refund Policy once it is delivered.
• Bulk & Corporate Orders: Custom corporate gifting or bulk wholesale orders cannot be cancelled once production, sourcing, or packaging has commenced.

6. Undelivered Packages

• If a package is returned to us due to an incorrect/incomplete address provided by the customer or repeated unavailability of the recipient, re-shipping charges will apply.

7. Contact Us

For any shipping, tracking, or cancellation queries, please reach out to us:

• Company Name: Ujjwala Enterprises
• GST No.: 07**********1Z3
• Phone: +91-9311501099 | +91-8505815901
• Email: info@ujjwalaenterprises.com
• Address: A-140, Block A, Wazirpur Industrial Area, Ashok Vihar, New Delhi, Delhi – 110052, India