At Ujjwala Enterprises, customer satisfaction is our top priority. Since 2005, we have been committed to delivering high-quality products. If you receive a damaged, defective, or incorrect product, our Return & Refund Policy outlines how we can assist you.

1. Return & Exchange Window

• Customers can raise a return or replacement request within 7 days of product delivery.
• Return requests submitted after the 7-day window will not be entertained.

2. Eligibility Criteria for Returns

To be eligible for a return or replacement, the item must meet the following conditions:

• The product must be unused, unwashed, and in its original condition.
• The product must be sent back with its original brand packaging, tags, user manuals, and purchase invoice.
• Mandatory Unboxing Video: An uninterrupted, clear unboxing video showing the shipping label and package opening is mandatory for reporting missing items, wrong products, or physical transit damage.

3. Non-Returnable & Non-Refundable Items

The following categories are strictly non-returnable unless received in damaged condition:

• Customized or personalized corporate gifting orders.
• Items marked under Clearance Sale or Special Liquidations.
• Products damaged due to improper handling, misuse, or installation errors by the user.

4. Return & Replacement Process

• Step 1: Contact our customer support team via phone (+91-9311501099) or email (info@ujjwalaenterprises.com) within 7 days of delivery, attaching your order ID and unboxing video.
• Step 2: Once verified, our team will arrange a reverse pickup through our authorized courier partner.
• Step 3: Upon receiving the product at our warehouse, it will undergo a quality inspection. After successful verification, your replacement or refund will be initiated.

5. Shipping Charges for Returns

• Damaged/Wrong Item Delivered: Ujjwala Enterprises will bear the complete return shipping cost.
• Customer Discretionary Returns: If a return is initiated due to customer preference, a nominal reverse shipping fee will be deducted from the refund amount.

6. Refund Timeline & Mode of Payment

• Prepaid Orders: Refunds will be credited back to the original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days after quality approval.
• Cash on Delivery (COD) / Direct Transfers: Refunds for COD orders will be transferred to the customer’s provided bank account or UPI ID within 5 to 7 business days.

7. Bulk & Wholesale Orders

• Wholesale and bulk business transactions are evaluated on a case-by-case basis under business-to-business (B2B) agreements and are generally non-refundable once processed.

8. Contact Support

For any return, replacement, or refund related queries, feel free to reach out to us:

• Company Name: Ujjwala Enterprises
• GST No.: 07**********1Z3
• Phone: +91-9311501099 | +91-8505815901
• Email: info@ujjwalaenterprises.com
• Address: A-140, Block A, Wazirpur Industrial Area, Ashok Vihar, New Delhi, Delhi – 110052, India